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Shopping Experience Team Leader

South Sabahiya, Kuwait - Standort erkunden Kundenservice & Kasse Vollzeit


Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

A day in your life with us:

  • Administer & follow-up sales.
  • Review customer returns.
  • Handle internal transaction forms.
  • Enable co-workers and managers to access current Documented operating procedures (checklist).
  • Use procedures checklists to assist with on the job training.
  • Assure that systems & methods provided in IKEA documentation are implemented in area(s) of responsibility. Identify ,document and monitor all operating procedures carried out in area (s) of responsibility.
  • Plan in line with the store Business Plan which include objectives, procedures for reaching the objectives, success criteria, profit & loss /costs , timeline, responsibility and execution assignments.
  • To carryout any other jobs assigned by the Service Operation.

  • Bachelor’s degree in Management / Administration
  • 3-5 years’ experience in Customer Service
  • Fluent in English & Arabic.
  • Communication & interpersonal Skills.
  • Planning & Organizing.
  • Customer Focus Team Work.
  • Innovative & Creative Thinking. 
  • Cost Conscious (Cost awareness) 

More Information

A few more details for you

This position is full-time and is located in Kuwait.

Please send your  CV in English and tell us why you would be a good fit for this role.