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<IKEA JAPAN/千葉> Country E-commerce Integration Manager 正社員

Hamachō, Chiba-ken - Standort erkunden eCommerce Vollzeit

Stellenbeschreibung

WHAT YOU'LL NEED TO HAVE

•Our proud story of IKEA Japan started 15 years ago when we opened our first store in Funabashi. Since then, step-by-step we have opened 9 stores in Japan, have welcomed more than 300 million visitors and we are so ready to grow bigger!

In 2020, we entered Tokyo city center and opened IKEA for Business Shibuya planning studio, IKEA Harajuku, IKEA Shibuya and IKEA Shinjuku and we will not stop our expansion journey there.

We want to keep on growing and making the many people of Japan feel and say that with IKEA they can achieve a better and sustainable life at home at affordable prices - “Happy to be home”.

Today, we are an Omnichannel retailer and we have greeted 500 million visits on IKEA.jp and the IKEA Japan app. Many people in Japan, now more than ever, have needs for a better life at home and most things remain to be done. We have a glorious future in Japan. Who wants to join us next?

The mission of our team is to turn visitors into happy customers.
We’re a diverse group of digital fanatics who work together to lead our business development and operations across digital channels to inspire people with the IKEA range wherever they are – on a bus, in the waiting room, at an IKEA store, at home on the sofa or in the bathtub.

Previous skills and experience
Formal qualifications in Business Management ,Sales, Marketing, and/or specific IKEA relevant training
Minimum 10 years of experience in leading teams within different disciplines within E-commerce and/or online
Minimum 10 years of working in E-Commerce
Minimum 5 years of experience from retail, preferably home furnishing sector
Minimum 5 years of experience working with multi-channel customer experience from managing change in a complex business environment
•Strong customer mentality in focus, passionate for digital developments.
•Strong skills in working with and through people
Preferred: Knowledge of IKEA brand, culture, values and way of working

YOUR RESPONSIBILITIES

Proactively contribute to IKEA business plan. Act as a member of the Commercial Management Team and Actively foster the interdependent leadership and active cooperation across all functions (Digital, Customer fulfillment, business navigation, P&C…) and units, to secure integration, common focus and maximize impact

•Responsible for the integration of e-commerce plan across all functions. Set goals and targets.
•Responsible for ensuring coordination across parties, agendas and activities which have a direct impact on the local E-Commerce P&L, through development of a local Online Calendar integrated with the overall Commercial Calendar
•Responsible for planning, prioritizing and steering local Commercial Web/E-commerce activities within frame set by Digital Unit.
•Responsible for identifying opportunities and deviations through deep understanding, and careful monitoring of the E-Commerce P&L, and developing appropriate actions accordingly, in cooperation other functions.
•Monitor overall performance of the e commerce funnel, and provide input to relevant stakeholders for improvements in customer experience and operational efficiency
•Secure prioritization among key stakeholders for tools/systems to enable a better customer experience(and co-worker experience)and work within frames set by Digital Unit to realize
•Secure a competent and high performing E Commerce cross-functional team that will strongly contribute to reach the common objectives and goals (e.g. growth, profitability, sales and customer experience)
•Contribute to the transformation of the Commercial functions to become truly omnichannel, by developing their online competence and enabling them to take true multichannel ownership
•Responsible for leading the Online Functional Review process in the market, coordinating across different functions and establishing process for review of Online performance
•Take lead in driving an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered

OUR TEAM WITHIN IKEA

•The mission of our team is to turn visitors into happy customers.
We’re a diverse group of digital fanatics who work together to lead our business development and operations across digital channels to inspire people with the IKEA range wherever they are – on a bus, in the waiting room, at an IKEA store, at home on the sofa or in the bathtub.

【Employment Status】
- Full-time employee- 40 hours per week contract
- Indefinite employment with no contract period (probation period: 6 months after joining)
- Start date is the first day of every month (consult with us about your start date)
- Retirement age: 65 years old

【Benefits】
- Social insurance (mandatory): welfare pension, health insurance, and unemployment insurance
- Transportation expense stipend (up to 1,530 yen/day): Commuting by car is permitted (parking space provided)
- Paid Time Off: Paid vacation (granted after 6 months of employment), congratulations or condolence leave, maternity leave, nursing care leave, childcare leave, paternity leave, childcare leave for partners, personal injury leave, nursing leave, volunteer leave, family care leave
- Uniform rental (if required)
- Locker room and shower room available
- Employee discount system
- Employee cafeteria
- Christmas gift
- Life insurance, long-term medical care insurance
- Retirement allowance system (corporate defined contribution pension plan: 5 years or more of service)
- Employee smoking area
https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/benefits-pub8c6da021

【How to apply】
We are looking for an experienced and motivated individual to join our team.
This is a great opportunity to work in a fast-paced environment.

If you have any questions, please feel free to contact us.
We will close the recruitment as soon as the positions are filled, so please apply as soon as possible.

"At IKEA, we believe everyone has the right to be treated fairly and be given equal opportunities"
Diversity is a key to success; diversity comes in all shapes and sizes. Being ourselves, and contributing with our uniqueness, makes us all grow.
At Ingka Group, we welcome all dimensions of diversity. A diverse and inclusive workplace is good for our co-workers, for our customers and our business.
We strive to have a diverse and inclusive work environment where co-workers feel valued for their uniqueness, recognized for their diverse talents, and where they can be themselves.
IKEA Japan would like to explore together. If you have a passion for this position, please don’t hesitate to apply!
Let’s get closer to our vision of “creating a better everyday life for the many people” together!

イケアの福利厚生|IKEA【公式】
イケアは人の力を信じています。すべてのコワーカーが独自のアイデアや才能を生かして、毎日働いています。イケアは、歓迎され、評価されていると全員に感じてほしいと考えています。だから、さまざまなロイヤルティープログラムやボーナスプログラムという形でコワーカーに福利厚生を提供しているのです。こちらで詳しい情報をご覧ください!

QUESTIONS AND SUPPORT? LET'S CONNECT!

029.recruiters.jp@ikea.com



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