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Business Operation Leader, Business Support Domain, Group Digital, Ingka Grop

Helsingborg, Skåne County - Standort erkunden IT Vollzeit



Why should you join IKEA?

Hej! My name is Anca and I am privileged to lead the Business Support engineering teams at IKEA.

•For me, working at IKEA, is a unique opportunity to contribute to our vision to create a better everyday life for the many people.

•We are inspired by our past and we apply our culture and values in our day to day work to create a unique offer and amazing ways of meeting our customers.

•While inspiring from the past, we need to look for the future. We are in the middle of a huge transformation of our brand, quoting our CEO Jesper Brodin we need to “Change everything (almost!) where Digital will be an enabler in serving our customers and empower our co-workers.

•Our DNA is Testing & Learning, marries with my belief of the power of agile product focus.

•At IKEA we have a high focus on diversity. We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

•We truly value differences and encourage our co-workers to be themselves, because the uniqueness of each individual makes IKEA better.

•The power of IKEA stays in the IKEA incredible people: humble, supportive and absolutely committed to lead home-furnishing retail into the future and create a better life for more of the many people, by putting the customer at the heart of all we do.

What is the amazing opportunity?
This is the great opportunity to be part of something never done before –being part of a huge digital transformation. You will work cross product and tech area and lead and facilitate the development of the Business Support domain teams ways of working, including streamlining operations and developing/communicating domain strategy. As a result, the position will be critical to make time, information, and decision-making more effective and providing the overall status of our domain from all aspects: financial, capacity, roadmap.


As Business Operations Leader, reporting to me, you will utilize your strategic thinking to take theory into action. You find a way to describe comprehensive problems in a way that is easy to understand? Solving puzzles – such as how do we enable empowered teams, follow standards and deliver outcomes across multiple teams... ‘do both and’...is a secret passion of yours? Do you have an intrinsic drive to quickly solve for operational opportunities that hold back our co-workers and business alike?

GREAT, if your answer to all of the above is a resounding YES, we definitely want to talk to you! Your passion around strategic development and operational excellence could be just the right mix for this exciting role within Group Digital at Ingka.

Reporting to our Engineering Domain Manager, Anca Iordanescu, this role will work cross product and tech area and will lead and facilitate the development of the Business Support domain teams ways of working, including streamlining operations and developing/communicating domain strategy. As a result, the position will be critical to make time, information, and decision-making more effective and also providing the overall status of our domain from all aspects: financial, capacity, roadmap.

To be successful, we believe you need previous knowledge and experience from:

• Developing and executing processes that enable an engineering leadership team to unleash their full potential.

• Managing executive stakeholders and ability to present, engage and communicate with senior audiences

• Deep understanding of agile and product development ways of working. General program management skills

• Well-versed in communications with special knowledge in the area of digital transformation

• Experience in managing digital transformations at large, multinational companies

• Using a data-driven approach to decision making, both in day-today management and in making strategic trade-offs

You have very strong interpersonal skills with the ability to build trustful relationships. You structure, plan and find practical solutions while finding new ways of doing things. You stimulate creative ideas and perspectives that add value.

You also have the ability to understand the complexity of IKEA business and the role of technology as an integrated part of the business. You demonstrate knowledge of IKEA’s corporate identity, core values and vision of creating a better everyday life for the many people. Most importantly, you can identify yourself with our culture and values. We are proud of our heritage, ways of working, and deeply care about our many co-workers around the globe. You are ready to sign onto a mission that is no smaller than changing billions of lives for the better of the people and our planet.


You will Streamline operations (e.g. communications, finances, headcount mgt) on behalf of the engineering team in close collaboration with, other teams in our domain (Product, UX, Data etc) our management teams in Digital and other functions across Ingka (e.g. CFF).

You will enable the engineering team to contribute to the development of the domain strategy and support in decision-making by providing relevant data and analysis. You will assess, lead and follow up strategic and operational initiatives proactively and independently. You are deeply involved and aware of all movements within our sub-domains – and jointly responsible for their alignment into the larger domain and digital-wide strategies.

In this role, and in close collaboration with the engineering domain manager and their leadership team, the leader will:

• Prioritize and influence the sequence of transformational activities (Changes to process) that create happy and high-performing team – both at engineering level and cross competence leadership team at domain level.

• Create and optimize process that measure progress, results, as well as team-specific performance metrics in order to support decision-making

• Collaborate and coordinate with stakeholders across the organization to drive the communication and anchoring of domain and engineering strategy within Ingka and Inter. Including preparing communication material that is used on a regular basis to describe success, status and focus.

• Coordinate, lead and develop preparations for larger meetings and events, in collaboration with domain leadership and communication as relevant

• organize and facilitate engineering domain management meetings with agenda, actions etc.

• Facilitate the development of the product/engineering approach to the INGKA level strategies.

• Sync with CTO/CPO office and other INGKA functions to ensure that data and input is available in a timely manor – e.g. OKRs / Status reports

• Drive operational initiatives for the domain to improve the quality and flow of the value we add, for example consolidate domain overall fiscal performance such as domain-wide budgets, ROI measures, hiring needs (head count) in relation to frame and communication efforts within the domain, ensuring that communication material is well structured and delivered.

• Build strong relationships with all enabling team functions (including comms, P&C, Finance, Procurement) and drive change to process that will enable our engineering/product teams to release even more value to our customers and co-workers.


We set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace.
At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.


The role will be in Helsingborg, Sweden.

For any questions about the recruitment process, please reach out to Anca Iordanescu via teams chat.

We warmly welcome your application!