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Checkout / Cash Office Team Leader

London, England - Standort erkunden Kundenservice & Kasse Vollzeit

Stellenbeschreibung



At IKEA it’s all about our customers.

IKEA Greenwich are looking to welcome you to our Customer Service Team as Checkouts and cash office Team Leader. Are you familiar with the operation of the cash line and cash office, looking for your next challenge, then this is the role for you!

Expected start date: November 2022

WHAT WE OFFER
39 hours, 5 days over 7, alternate weekends.

WHO YOU ARE
We are looking for an experienced leader who is used to working in a fast-paced environment. You are resilient and adaptable in an ever-changing retail situation with a proven ability to work as part of a larger team. You are able to prioritise and organise work and the work of others in order to make the most efficient use of the time available. An understanding of the operational aspects of the cash office and a familiarity of process and ASR would be beneficial, full system training will be provided.
Entry level computer literacy is required for this role, and we are looking for candidates who are willing to embrace technological changes and work to improve our processes for our customers.

WHAT YOU WILL BE DOING DAY TO DAY
Your priority is to give our customers a positive payment experience by ensuring the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day and co-workers are ready and available to help customers.

You will coach our check-out co-workers making sure they have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.

You are always available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers. Thus, ensuring customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.

We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, successful candidates will receive information about the next steps via email.
Third step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me @ janice.chalkley@ingka.ikea.com and I’ll be happy to help!















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