• Customer Behaviour – Knowledge of existing and potential customers needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making. • Community Engagement – Understanding of how to drive engagement with various levels of the local community. • Organisational culture & values - knowledge of defining, assessing and influencing values and behaviours to create a cultural environment that is conducive for the co-workers, the business and other relevant stakeholders. • People centricity - Knowledge of translating data and insights about co-workers' needs and interactions into seamless solutions for co-workers. • Workforce diversity - Knowledge of cultural diversity in the workplace including all dimensions of diversity as well as how to integrate diversity into all business practices. • Local meeting place - Knowledge about the local meeting place business and ways of working to ensure ways of supporting and leading IKEA people in the meeting place, and business results. • Sustainability: Understanding how to move sustainability forward with people.
• Encourage People in the Centre to uncover their talents and use them in co-creating the Meeting place together, by taking part in the Centre events, organizing master classes on the topics where people are good at or learning something new from each other. • Co-create together with People in the Centre activities for our communities and customers (e.g. charity events, volunteers movements supporting the social initiatives of our communities, workshops with the local schools & universities etc.). • Identify People in the Centre (all co-workers, who work in the Meeting places and have the staff card) needs in order to create a great place to work. • Support People in Centre community (from tenants, partners, contractors and MP team members) where people have the opportunity to co-create the Meeting Place together with MP team and develop their talents. • Constantly work on improving the working conditions of the People in the Centres, including safety of the Meeting place and basic amenities (e.g. locker rooms, showers, canteen, accessibility to the Meeting place). Support creation and operations of partner’s space to be co-shared in a suistanable way. • Implement competence development activities and learning offer available to all People in the Centre. Focus on activities supporting the Customer experience and customer offer, Community engagement and Sustainability agenda. Make all people working in the Meeting Place aware of the IKEA Culture & Values, introduction, hospitality/ customer relations/ various professional trainings for all people working in the Meeting place. Share and implement best practices around how to attract and conduct learning occasions. • Support the sustainability agenda in the Meeting place communities (PPP strategy). • Create and maintain new communication channels for all MP co-workers inclusing digital solutions, surveys, social network. • Implement and maintain motivation program and special benefits for MP co-workers improving customer experience and hospitality level, HR brand of MP. • Support People in Centre manager in administrating the HR topics of the MP Team, conducting various trainings for the MP Team and sharing of knowledge and experience with other MPs.
ABOUT THIS WORK AREA
IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.